Support
Help Center
Guides and answers for renting and listing heavy equipment on Plant X.
Renting equipment
Search, compare and book verified machines, and track your rentals.
Listing & Owner Studio
List machines, manage your fleet, availability and earnings.
Payments & escrow
How deposits, delivery fees and escrow-held funds work.
Verification & KYC
Account and equipment verification, documents and approvals.
Bookings & inspections
Booking lifecycle, pre/post-rental inspections and settlement.
Account & security
Manage your profile, roles, sign-in and notifications.
Renting equipment
How do I book a machine?+
Open a listing from Equipment search, choose your dates and logistics option, then submit a booking request. The owner approves it before the dates are locked and payment is captured.
What does 'Verified' mean on a listing?+
Plant X has reviewed the machine's documents (insurance, service log, VIN and hour-meter) for quality and compliance. You can filter search to verified equipment only.
Can I get a machine delivered?+
Yes — choose 'Owner delivery' at booking if the owner offers it. A delivery fee is shown in the price breakdown. Otherwise select 'Renter pickup'.
Listing & Owner Studio
How do I list equipment?+
From Owner Studio go to My Fleet → Add new equipment, complete the machine profile, then upload photos and verification documents. Plant X reviews it before it goes live.
Where do I see my earnings?+
Owner Studio → Earnings shows rental revenue by machine and a booking ledger. The dashboard also surfaces utilisation and active rentals.
How do I set availability?+
Open a machine from My Fleet → Edit / availability to block dates and update status (available, on hire, maintenance).
Payments & escrow
How does escrow work?+
Reservation and rental funds are held by the local escrow provider and released to the owner after a successful handover and settlement. Refundable deposits are returned less any agreed deductions.
What's included in the total?+
The price breakdown splits the daily rate × rental days, delivery fee, and a refundable deposit. Everything is shown before you confirm.
Verification & KYC
What documents do I need?+
Renters and owners upload an ID/passport and proof of address. Owners also provide business registration and a bank confirmation letter. Equipment needs insurance, a service log, VIN and hour-meter photos.
How long does verification take?+
Most submissions are reviewed within a couple of business days. You'll see the status update on your profile and equipment listing.
Bookings & inspections
What are pre- and post-rental inspections?+
Before handover the owner records hour-meter, fuel and condition with photos and signatures; the same happens on return. These protect both parties and drive the final settlement.
Can I extend a rental?+
Yes — request an extension from the booking while it's active. The owner confirms the new dates.
Account & security
How do I add another role?+
If you're verified, request an additional role (renter or owner) from your profile. Plant X reviews role changes before granting access.
Where do I change my password?+
Account settings (from the top nav or your sidebar menu) lets you update your email, profile and password.